Returns & Exchanges
At Ygwigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number and the correct return address.
Prepare the Package
Carefully pack the wig in its original packaging, ensuring the lace is intact and all included accessories, such as wig caps or branded boxes, are included.
Ship the Item
Send the package back to our designated facility using a trackable shipping service and provide the tracking number to our support team to expedite processing.
Inspection and Refund
Once our quality control team verifies the item is in its original state, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing